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FAQs

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Go to our contact page, and send us a message.

One of our Team will get back to you within 24 hours!

How do I register for an account?
On the checkout page you will have the option to create an account.

Are my personal details safe if I create an account?
You can be rest assured that shopping with Proswims is safe. We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.

May I cancel or adjust my order?
If your order has not been dispatched yet, we may cancel or amend your order and address. As there is a very small window of time to make updates, please provide us your order number and corrected information as soon as possible.

Where does Proswims currently ship orders to?
Proswims ships throughout the USA, as well as global destinations. Please see the delivery options at checkout.

How do I know my package has shipped?
When orders are packed in our warehouse, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will arrive.

My order has not arrived within the stated delivery time, what should I do?
Our delivery options are fully tracked. If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us for help, at help@proswims.com.

My package says delivered, but I didn’t receive it.
It is possible sometimes packages are marked as delivered before they actually arrive. Your package will likely be delivered shortly after. Be sure to check with your neighbours and post office for more information.